In this foreign trade business exchange, the customer initially consulted stainless steel material for musical instrument manufacturing, because it has strong magnetic requirements, and various types of stainless steel have differences in magnetic performance, it is difficult to fully meet the needs, and then discussed to turn to iron material.
In the communication, I introduced in detail the difference between different grades of iron such as 8.8 and 12.9 in domestic and foreign names and performance characteristics, and also analyzed the characteristics and application scenarios of machine steel, low carbon steel, medium carbon steel, from carbon content to strength, toughness, processing performance and other aspects of comparison, to help customers understand and select.
The whole process is mostly carried out in the late night, I uphold a professional and patient attitude to answer questions and doubts, with the in-depth communication, the customer's attitude changed from simple consultation to active discussion of various contents, and finally did not hesitate to place an order and pay, and promised that if the product meets the standard, the subsequent musical instrument projects are willing to cooperate.
This experience has highlighted the importance of professional communication and in-depth understanding of customer needs, won the trust of customers with professional knowledge and patient service, and laid the foundation for future long-term cooperation, and let me know that in the highly competitive foreign trade market, the heart to treat customers is the key to promote cooperation.